Catering Guide

Last updated: 07/30/2020

To our valued clients,

In accordance with both the current NYS Phase 4 guidelines and University at Buffalo campus-wide guidelines, Three Pillars Catering has modified its company policies. Please note that we understand the COVID-19 situation is constantly changing, and we may need to make additional adjustments in the future.

The following information should help answer most of your questions. However, if you have any additional questions or desire consultations please do not hesitate to call our office at 716-645-3496 or e-mail us at ub-catering@buffalo.edu.

COVID-19 Food & Beverage Policies

  • For events and gatherings on campus, the university will adhere to New York State guideline. Social gatherings of up to 50 people will be allowed. Individuals must wear face coverings at all times, as well as maintain physical distancing (six feet of separation) from other individuals. The number of people allowed at a gathering may change with changes in the degree of community-based infection.
  • Delivery and pick up options are available.
  • All food must be served or boxed individually in disposable containers; buffets and hors d'oeuvre stations are not permitted.
  • Bars are still offered, but guests must be 6 feet apart from the bartender and other guests at all times. Per NYS guidelines, substantial food must be ordered with any bar service.
  • Even when physical distancing is possible, face coverings still must be worn at all times when in public spaces on UB’s campuses – indoors and outdoors – because some risk of transmission still exists at distances greater than 6 feet.

Booking

  • We encourage you to book your event at least 10 working days prior to the day of your event.
  • Events requested less than 24 hours will only be scheduled based on availability of product and staff and will incur a late booking fee of 20% of the food and beverage bill or $25, whichever is greater.
  • A final guest count and signed contract is required at least 72 hours prior to the event; at this time you may only increase your final count, not decrease.
  • If the signed contract is not returned prior to the delivery date, your order will not be fulfilled.
  • If the final count is not received, the number indicated on the original order will be considered the guarantee.

Service

  • All drop off orders will be on high quality disposable platters and/or beverage containers. Eco-friendly paper products are included.
  • If service staff is required for your event, you will be charged $25 an hour with a four-hour minimum per attendant. Please note, current events may require more staff than normal to comply with new COVID-19 regulations and social distancing guidelines.
  • A final guest count and signed contract is required at least 72 hours prior to the event; at this time you may only increase your final count, not decrease.
  • A 10% gratuity will be added to all staffed events.
  • As we are currently dealing with unique situations and challenges, all drop off orders are only required to meet a $100 minimum or will be charged a $25 delivery charge.

Room Reservations

  • Social gatherings of up to 50 people will be allowed.
  • Both the Center for Tomorrow and Butler Mansion are currently operating at 50% capacities. Please ask your sales manager for specific room capacity/set up details.
  • Three Pillars Catering is not responsible for room or table set-up in venues that are not our own. Please verify your table and chair needs with your facility coordinator.
  • Even when physical distancing is possible, face coverings still must be worn at all times when in public spaces on UB’s campuses – indoors and outdoors – because some risk of transmission still exists at distances greater than 6 feet.

Payment

  • If you are paying by check, 100% of the payment must be received no less than 72 hours prior to your event.
  • If you are paying by credit card, the card will be swiped no less than 2 business days prior to your event.
  • If your event has food or beverage on consumption or you have requested food or beverage to be refilled during the duration, a card may be kept on file and swiped after the event has concluded.
  • Even when physical distancing is possible, face coverings still must be worn at all times when in public spaces on UB’s campuses – indoors and outdoors – because some risk of transmission still exists at distances greater than 6 feet.

Late Arrivals & Cancellations

  • All cancellations of food service should be made no less than 72 hours prior to your event.
  • If a cancellation should occur, the client will be charged for any incurred costs.
  • Cancellations made within 24 hours will be charged in full.

Liability

  • Please note, due to New York Health Code regulations concerning proper storage and temperatures of food, food and beverages may not be removed from the premises following a catering event.

All of us at Three Pillars Catering value your business and look forward to serving you in the future. Please do not hesitate to get in touch with us regarding any questions that you may have. We look forward to hearing from you.